www999md Privacy Policy

2 What Data We Collect

www999md collects certain information to improve your service experience and to meet legal obligations. Details are provided below:

2.1 Registration and Account Information

Information you provide when creating an account includes:

• Full name (as it appears on your national ID)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Username and password

2.2 Identity Verification (KYC) Information

To ensure platform security and prevent financial fraud, we may collect the following documents for identity verification:

• Copy of National ID (NID) or passport
• A recent photo or selfie
• Bank statement or payment method documentation

2.3 Transaction and Financial Information

Information related to your bKash, Nagad, Rocket, Upay, or bank transfer transactions is recorded in our system. This includes deposit and withdrawal amounts, dates, payment method IDs, and transaction status.

2.4 Gaming Activity Information

Information about your gaming history, bet amounts, win and loss records, and time spent on the platform is collected. This is used for responsible gaming monitoring and service quality improvement.

2.5 Technical Information

Information automatically collected while you use the platform includes:

• IP address and device information
• Browser type and operating system
• Login time and session information
• Cookies and local storage data

3 Purpose of Data Use

www999md uses the information collected about you only for specific and legitimate purposes. We never use your information unnecessarily or share it with third parties.

3.1 Account Management and Service Delivery

• Creating and managing your account
• Processing and verifying transactions
• Providing bonus and promotional benefits
• Tracking VIP program progress
• Providing 24/7 live chat support

3.2 Security and Fraud Prevention

• Preventing unauthorized access and account hacking
• Detecting multiple accounts and bonus abuse
• Implementing anti-money laundering (AML) policies
• Investigating suspicious transactions

3.3 Responsible Gaming

Your gaming activity is monitored to identify early signs of problematic behavior. We provide limit-setting or self-exclusion options where needed to protect you. For more details, visit our Responsible Gaming page.

3.4 Communication and Notifications

• Sending transaction confirmation messages
• Notifying you of important account updates
• Promotional offers and bonus notifications (only with your consent)
• Policy change notifications

3.5 Service Quality Improvement

We conduct anonymous statistical analysis to improve the gaming experience and develop new services. Personally identifiable information is not used in this analysis.

4 Data Sharing and Disclosure

www999md does not sell or rent your personal information to third parties for marketing purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud detection services. These partners receive only the information necessary to perform specific services and are bound by confidentiality agreements.

4.2 Legal Obligations

In the case of court orders, government investigations, or legal requirements, we may be obligated to provide relevant information to the appropriate authorities.

4.3 Business Transfers

In the event of a future merger, acquisition, or sale of assets, user data may be transferred. You will be notified before any such change takes place.

4.4 With Your Consent

Outside the cases mentioned above, we will obtain your explicit consent before sharing your information for any other purpose.

5 Cookies and Tracking Technologies

www999md uses cookies and similar technologies to improve your experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They include maintaining your login session, verifying security tokens, and remembering your language and region preferences.

5.2 Analytical Cookies

These cookies help us understand how users are using the platform — which pages are visited most and where there is room for improvement.

5.3 Functional Cookies

These cookies are used to save user preferences and provide a personalized experience.

5.4 Cookie Controls

You can disable cookies by going to your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6 Data Security Measures

www999md uses industry-standard technology and practices to protect your information. Our security infrastructure is as follows:

6.1 Encryption Technology

• SSL/TLS encryption is used for all data transmission
• Collected data is stored with AES-256 encryption
• Passwords are secured using one-way hashing (bcrypt)

6.2 Access Control

• Only authorized personnel have access to specific data
• All internal access is logged and monitored
• Two-factor authentication (2FA) is mandatory

6.3 Security Audits

Our systems are regularly audited by third-party security experts. Any vulnerabilities identified are resolved promptly.

6.4 Response to Data Breaches

If a data security breach occurs, we will notify affected users as quickly as possible and take the necessary corrective measures.

7 Data Retention Period

We retain your information only for as long as necessary. Retention periods vary depending on the type of data:

7.1 Account and Identity Information

Retained while the account is active and for a defined period after closure as required by law. Long-term retention may be necessary for financial fraud investigations or dispute resolution.

7.2 Transaction Records

Financial transaction records are retained in accordance with anti-money laundering (AML) regulations. These records are kept for the legally applicable period even after account closure.

7.3 Technical Logs

IP address logs and session data are generally retained for a limited period for security purposes, then deleted.

7.4 After Account Closure

If your account is closed or deactivated, we will make reasonable efforts to delete information that is not required to be retained for legal, regulatory, or legitimate business purposes.

8 Your Rights and Options

www999md respects your data privacy rights. You may exercise the following rights:

8.1 Right to Access Data

You have the right to know what information we have collected and stored about you. Contact our support team and we will provide you with a summary of your information.

8.2 Right to Correct Data

If there is incorrect or incomplete information in your account, you may contact our support team to request a correction.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to fully delete information that is retained for legal, regulatory, or legitimate business purposes.

8.4 Right to Object to Processing

If your information is being used for marketing communications, you can request to stop this at any time. This request can be made via live chat.

8.5 Right to Portability

You can request to receive the information we hold about you in a common format, which you can use elsewhere.

8.6 Request Process

If you wish to exercise any of the above rights, please contact our 24/7 live chat support or write to us by email. We generally aim to respond within 30 working days.

9 Protection of Minors

www999md strictly follows a 21+ age policy. This platform is for those aged 21 or above only. We do not knowingly collect or process information from anyone under the age of 21.

9.1 Age Verification Process

Date of birth is collected at the time of registration and verified through a government-issued ID when required. Providing false information regarding age will result in immediate account closure.

9.2 For Parents and Guardians

If you believe your child who is under 21 has opened an account on our platform, please contact our support immediately. We will close that account and delete the associated information.

10 Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

This privacy policy may change from time to time. You will be notified in advance of any significant changes. We also recommend reading our Terms and Conditions page.