www999md Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") apply to the www999md platform and all its related services. When you visit the www999md website, create an account, or use any service, you agree to be bound by these Terms.

www999md is a safe and reliable online entertainment platform for players in Bangladesh. Our goal is to provide fair, transparent and responsible service. These Terms have therefore been written in Bengali so that every user can understand them easily.

2 Eligibility and Registration

The following conditions must be met to open an account and use the www999md platform:

• You must be at least 21 years old (for users aged 21 and above only).
• You must open an account in your own name — opening an account on behalf of someone else or under a false identity is strictly prohibited.
• Each person may hold only one account. Multiple accounts will be closed and the associated balance may be forfeited.
• All information provided at the time of registration must be completely accurate and up to date.
• It is your responsibility to keep your account password confidential. You must not allow anyone else to use your account.

3 Account Management and Security

3.1 Account Security

You are fully responsible for the security of your www999md account. If you suspect any unauthorized access to your account, please notify our 24/7 live chat support immediately.

3.2 Account Suspension or Closure

www999md reserves the right to temporarily suspend or permanently close your account in any of the following circumstances:

• Violation of the Terms.
• Suspected fraudulent or deceptive activity.
• Evidence of operating multiple accounts.
• Detection of bonus abuse.
• Suspicion of money laundering or illegal transactions.

3.3 Self-Closure

You may request to close your own account at any time by contacting live chat. You will be given the opportunity to withdraw your available balance before closure, subject to eligibility conditions.

4 Deposit and Withdrawal Policy

www999md supports popular payment methods in Bangladesh. The main deposit and withdrawal conditions are shown in the table below:

4.1 Deposit Conditions

• Funds deposited must come from your own account. Deposits from third-party accounts are not accepted.
• If your balance does not appear after a deposit due to a technical issue, please contact live chat with your payment receipt.

4.2 Withdrawal Conditions

• Withdrawal requests may only be made from verified accounts.
• If an active bonus is present, withdrawals may be restricted until the wagering requirement is met.
• In cases of suspicious activity, www999md may take additional time to verify a withdrawal.

5 Bonus and Promotion Policy

www999md offers various bonuses and promotional offers. All bonuses have their own terms, which are stated alongside the bonus offer.

5.1 Welcome Bonus

New members will receive a 200% bonus up to ৳8,000 on their first deposit. Examples of how the bonus works:

• Deposit ৳1,000 → ৳2,000 bonus → Total balance ৳3,000
• Deposit ৳10,000 → ৳8,000 bonus → Total balance ৳18,000

5.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means you must place bets totalling 25 times the bonus amount before you are eligible to withdraw.

5.3 General Bonus Terms

• Bonuses may only be used on eligible games — certain games may be excluded.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• Wagering requirements must be completed before winnings generated from a bonus can be transferred to your deposit balance.
• www999md reserves the right to modify or cancel bonus offers.
• If bonus abuse is detected (such as using betting patterns to exploit a bonus), the bonus and any related winnings will be cancelled.

6 VIP Program

The www999md VIP program has five tiers, where regular players enjoy weekly cashback benefits:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Progression through VIP tiers depends on your regular activity on the platform. Contact live chat for more details.

7 Fair Play and Prohibited Activities

www999md is a fair play platform. The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Use of any fraudulent software, bots or automation tools.
• Attempting to manipulate game outcomes.
• Collusion betting with other players.
• Using the platform for money laundering or illegal transactions.
• Creating multiple accounts to take advantage of bonuses.
• Attempting unauthorized access to www999md systems or networks.

8 Intellectual Property and Content Use

All content on the www999md website — logos, graphics, text, software, game interfaces — is the intellectual property of www999md or the relevant game providers. Reproduction, distribution or modification of this content beyond personal entertainment is prohibited without permission.

The names of game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) are covered by their own intellectual property rights. www999md operates the games solely as an authorized distributor.

9 Privacy and Data Storage

How your personal information is collected, stored and used is described in detail in our Privacy Policy. Accepting these Terms is also considered acceptance of the Privacy Policy.

• www999md never sells your personal information to third parties.
• Information may be stored for the purposes of identity verification and security.
• Relevant information may be shared with authorities where required by legal obligation.

10 Responsible Gaming

www999md believes that gambling should be done for entertainment purposes only. We promote responsible gambling and place the safety of our players as the top priority.

• This platform is for users aged 21 and above only.
• You may contact live chat to request deposit limits, loss limits or self-exclusion on your account.
• If you notice signs of problem gambling, please seek professional help.

Read our Responsible Gaming page for more details.

11 Limitation of Liability

www999md provides its services on an "as is" basis. www999md is not liable in the following cases:

• If a game is interrupted due to loss of internet connection or a technical fault.
• If a transaction is affected by delays from a third-party payment service provider.
• If account information is compromised due to your own negligence.
• If service is disrupted due to force majeure events (natural disasters, cyber attacks, government directives).

12 Dispute Resolution

If you have a complaint or dispute, please contact our support team first. We will try to resolve it as quickly as possible.

12.1 Complaints Process

1. First, raise the matter via 24/7 live chat.
2. If needed, send a detailed account by email to [email protected].
3. Our team will review the complaint and respond in due course.

12.2 Disputes Regarding Game Outcomes

In the event of a dispute over a game outcome, server logs and game history will be considered the final record. Game outcomes are not changed unless there is clear evidence of a technical fault.

13 Changes to Terms

www999md reserves the right to change, add to or revise these Terms at any time. Notice will be given on the website before changes take effect. Continued use of the platform after any changes will be considered as your agreement to the new Terms.

You are therefore advised to visit this page regularly. The date of the most recent update to the Terms will be shown at the top of the page.

14 Governing Language and Contact

These Terms are written in Bengali and the Bengali version shall be considered the definitive version. In the event of any linguistic ambiguity, the Bengali version will prevail.

Ways to contact www999md:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]